A New Mental Health Hotline Is Coming. We Need to Do Right by It.

Governing Magazine published an op-ed by Alicia Sparks on 988, the mental health hotline the federal government plans to launch this summer. Alicia used the lessons we learned from our evaluation of NYC Well, New York City’s help line, to explain the features and capabilities the national hotline will need to succeed. She also noted that in the wake of the COVID-19 pandemic and the mental health stress it created, the help line’s success is critical.