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Principal Associate, Health & Environment

Steve Hines is a researcher with a lengthy track record of managing federal and private funds to conduct health services research, learning, spread, and quality improvement initiatives for non-profit and for-profit organizations. He has extensive experience developing strategic partnerships with health systems, government, academia, and for-profit businesses, including success obtaining funding from government, foundation, and private sources to conduct health services research in multiple healthcare settings.

Hines is developing Abt’s learning and diffusion capabilities to support projects funded by CMS, AHRQ, and other domestic health clients. He’s also supporting the AHRQ-funded cardiac rehabilitation project and other initiatives focused on learning, spread, quality improvement, and quality measurement.

Hines comes to Abt from IMPAQ International, where he led the Quality Improvement and Innovation group, functioned as the Project Director for the Quality Payment Program: Small, Underserved and Rural Support program, and investigated innovative ways to capture emerging web-based hospital information.

Prior to joining IMPAQ, Hines was employed at the American Hospital Association (AHA), where he served as Chief Research Officer of the Health Research and Educational Trust. In that role, he obtained over $200 million in external funding and oversaw all staff working on those projects, which were funded by CMS, AHRQ, CDC, and private foundations.

Previously, Hines served as a principal at Lewin Group, where he obtained and managed client engagements involving research, training, dissemination, and spread, and evaluations of programmatic activities. His clients included AHRQ, CMS, VA, Commonwealth Fund, Moore Foundation, Schering-Plough and others.

He came to Lewin from the Delmarva Foundation (now Qlarant) where, as senior scientist, he was responsible for designing evidence-based quality improvement strategies and overseeing analyses of administrative and health outcomes data to support funded projects. 

From 1993 to 2000, he was assistant professor at West Virginia University, where he taught graduate and undergraduate courses in quantitative research methods, social influence, and health communication.


  • Learning and diffusion
  • Quality Improvement
  • High reliability organizing
  • Quality measurement
  • Formative evaluation of improvement and spread campaigns

Key Projects:

  • Cardiac Rehabilitation


  • Herrin, J., Mockaitis, K. & Hines, S. (2018).  HCAHPS Scores and Community Factors.  American Journal of Medical Quality.
  • Foster, G., Kenward, K., Hines, S. & Joshi, M. (2016). The relationship of engagement in improvement practices to outcome measures in large scale quality improvement initiatives.  American Journal of Medical Quality, 10, 1-8.
  • Hines, S. & Battles, J. (2015). Flexible design and funding of large-scale improvement projects. In Spurlock B. & P. Teske (Eds). All In – Using Healthcare Collaboratives to Save Lives and Improve Care. Roseville, CA: Ingram Spark. 
  • Herrin, J., St. Andre, J., Kenward, K., Joshi, M., Audet, A.M. & Hines, S. (2015). Community factors and hospital readmission rates. Health Services Research, 50(1):20-39.
  • Hines, S. & Joshi, M. (2008).  Variation in quality of care within health systems. Joint Commission Journal on Quality and Patient Safety, 34:326-332.
steve hines