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Jordan Health Service Delivery (HSD) Activity


  • Jordan must improve access to and availability of health services.
  • HSD helps improve reproductive, maternal, neonatal, and child health.
  • The communities’ oversight will help improve health outcomes.
The Challenge

USAID and the Government of Jordan want to expand access to and availability of quality integrated essential health services at the national and sub-national levels. Multiple initiatives are under way to improve the health of both Jordanian nationals and Syrian refugees. USAID and Jordan also want to alleviate the impact of rapid population growth by increasing access to quality health services and by improving availability and quality of family planning services.

The Approach

The HSD approach will stimulate management, clinical, and behavioral changes in public and private health services that will lead to better reproductive, maternal, neonatal, and child health outcomes. At the central level, HSD collaborates with the Ministry of Health and other organizations to build management capacity to implement processes such as the RMNCH+ Integrated Service Delivery (ISD) package. At the Health Directorate level, HSD builds capacity to form partnerships with private providers, sustain community linkages, and monitor quality standards.

The Results

HSD will use an Improvement Collaborative approach to introduce and implement the ISD package at the facility level. HSD will customize interventions according to the type of service delivery point. HSD will strengthen existing community structures to increase their engagement and help them play a more effective role in improving the population’s health status by reinforcing the partnership between SDPs and local communities.